Cancellation / Rescheduling Policy - Cavens Photography

Cancellation / Rescheduling / Restrictions

Wedding Cancellation   

  • In the unlikely event that Cavens Photography is forced to cancel a wedding booking, our liability shall be limited to a full refund of all monies paid. If the client is forced to cancel this agreement, Cavens Photography shall retain the full date reservation fee; however, if the cancellation is within 90 days of the wedding date, Cavens Photography shall retain the full amount of monies paid and/or due for selected services. In the event that the wedding date is postponed to another date, Cavens Photography shall retain the full date reservation fee. If Cavens Photography is not available on the new selected date, the selected services will be considered cancelled by the client. In the event that Cavens Photography is able to book another client on the cancelled or postponed date, all retained monies will be refunded within 30 days after the contract wedding date. The wedding package listed on the wedding contract cannot be changed within 60 days of the contract wedding date. Cavens Photography reserves the right to vacate the premises and end our services at any wedding in the event of any level of physical abuse, verbal abuse or unsafe conditions without any reimbursement of monies paid for incomplete services.

Session Cancellation   

  • If a session is cancelled for any reason, Cavens Photography shall retain the $75 booking fee. For on-location sessions, Cavens Photography reserves the right to bill the client for any mileage already driven at the time of the cancellation. Mileage is charged at $1.50 per mile.

Session Rescheduling   

  • If a session is rescheduled less than 8 days prior to the scheduled session time, Cavens Photography shall retain the $75 booking fee, and a new booking fee will be due in order to reserve a new session time. In the event that a session is rescheduled due to weather, Cavens Photography will apply the original booking fee toward the new session date. For on-location sessions, Cavens Photography reserves the right to bill the client for any mileage already driven. Mileage is charged at $1.50 per mile.

    The client can reschedule their session up to two times, as long as Cavens Photography is notified at least 8 days prior to the session time (non-weather related). If a session has already been rescheduled twice, Cavens Photography shall retain the original $75 booking fee, and another booking fee will be due in order to reserve the new session time.

Free Session Promotions / Coupons   

  • If you are redeeming a free session coupon, the $75 booking fee will be returned to you in the form of a $75 print credit that can be used toward standard size prints (4x6 / 5x7 / 8x10). When you redeem your free sesion coupon, you can opt to upgrade to another session by paying the current price, and the coupon will then be credited to you as a $25 print credit that can be used toward standard size prints (4x6 / 5x7 / 8x10). The exception to this policy is for wedding clients who are using their complimentary engagement session. In this case, the $75 booking fee will be applied to the total amount due for photography services.

Sales Tax Is Applied When Applicable

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